LTS Solutions
  • Maintenance
  • Fresno, CA, USA
  • Hourly
  • Full Time

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 17,000 employees in more than 50 countries contribute significantly to GEA's success come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

This position will provide the highest level of customer service and support to our customer base. Primary responsibility will be assisting customers with configuring, troubleshooting and maintaining C.I.P. systems, for the purpose of the customer to achieve the highest quality of milk for sale for human consumption.  This position will work closely with the Dairy Direct Service Supervisor and represents the industry with a positive image.

RESPONISIBILITIES

  • Support Dairy Direct Sales Specialist and provide customers with technical hygiene and sanitation support to assist your customers achieve the highest quality milk.
  • Assess sanitation problems and related issues effectively and communicate to the Dairy Direct Sales Specialists and/or customers.
  • Keeps accurate record of calls, including Wash Reports, Weekly call reports and document daily activities into CRM.
  • Develop your skill set as a problem solver, milk quality specialist, consultant and hygiene professional.
  • Return phone calls, texts and any correspondence to customers, co-workers and managers on a timely fashion.  Phone calls and texts are to be returned by end of each working day.  Emails and wash reports completed and posted within two working days unless specified.
  • Understand customer's goals for milk quality and assist them to achieve them by providing problem solving solutions.
  • Manage your stock inventory and reconcile monthly.  Assist with inventory audits.
  • Complete necessary Service Request Approval forms, Order Forms, time cards, expense reports, and necessary agreements as directed by Supervisor.
  • Assist with other necessary duties when requested.
  • Communicate customer service needs pertaining to work and service important to milk quality to Supervisor and/or Co-workers.

QUALIFICATIONS

  • High level of communication, detailed record keeping and organizational skills.
  • Complete understanding of GEA product offering and proper usage.
  • Basic understanding of pulsation, milking systems and their relationship to milk harvest.
  • Advanced understanding of CIP wash systems and on-farm milk quality troubleshooting.
  • Advanced understanding of equipment that is on your customer's dairies that pertain to GEA including and not limited to N-Charge, Intelliblend, Future Cow Teat prep system, dual blend and PLC wash controllers.
  • Properly maintain company issued equipment including Pick-up, Computer, Tablets, Phone, Tri-scan and etc. 

 

An Equal Opportunity Employer

 

 

 

 

 

 

 

LTS Solutions
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